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Simply choose a topic and read below the tabs for answers to your most frequently asked questions!
DOMESTIC RETURNS (U.S)
We offer easy returns for items in new, unworn, unaltered, unwashed condition within 7 calendar days of the delivery date of your order. You will have the following options for your return:
A) Return your product(s) for store credit. Receive the full cost of the product(s) as store credit for future use minus pre-paid return shipping label fee.
B) Return your products(s) for a refund to original payment method minus a 10% processing fee and pre-paid return shipping label fee.
Once you have decided, a prepaid shipping label will be issued (for domestic returns).
PLEASE NOTE: after order delivery, you have 7 calendar days to request a return, once approved you then have another 7 calendar days to ship the return back to us. Returns must be postmarked within 7 days of return request approval, otherwise a late fee may apply.
International returns are processed the same as domestic returns but please note that all return shipping fees are the responsibility of the buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States.
STORE CREDIT & REFUNDS
Once we receive and process your return (please allow 4-6 business days), we will issue you your store credit / refund.
Store credit never expires and is connected to your mypiggywiggy customer account, however please note that codes are automatically disabled a year after creation. If your code is disabled, please contact [email protected] and we will manually reactivate it.
If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank." If you have available store credit in your account, it will automatically apply to your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.
Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify platform policy that we do not have a work around for.
Refunds will be issued to the original payment method(s) used at checkout. Please note that if you used a combination of payment methods (e.g. credit card and store credit) the refund will be issued to each method respectively.
Returns that used store credit as payment are subject to a 10% processing fee on the new store credit issued. Refund returns are also subject to this 10% processing fee. This helps our small business recover some of the fees that we incur for the initial return and the second return using the store credit.
Returns postmarked past 7 calendar days after the return request is approved are subject to a 10% late fee.
When we make a sale, Shopify, Paypal, Amazon, Google Pay, & Shopay charge us fees for the sale (anywhere from 2.6% to 6%) plus an additional flat charge for each sale. We are also charged conversion fees (up to 2%) and a tax processing fee (up to 2%). If you use Paypal/Amazon/Google to checkout, the fees stack as Shopify charges us a fee for using their platform, and whatever payment option you choose also charges us a payment processing fee.
Last year our customers requested we offer refunds instead of just store credit (prior to September 2022, we did not offer refunds). As a small business, we were already eating so much in fees and offering refunds would not be sustainable for us, so we polled our customers on Instagram asking if a 10% processing fee would be fair to help alleviate some of the costs for us and our customers voted that it would be fair.
Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our Sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return.
ITEMS THAT CANNOT BE RETURNED
All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned.
Shoes are returnable for store credit only. Please be mindful of trying on shoes in a carpeted area. Shoes returned showing signs of wear will incur a 50% restock fee.
We carefully inspect each product before we sell it in our shop to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.
Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!)
Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.
We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand.
All of our packages are shipped with tracking. If you suspect your package is lost, missing, or possibly stolen please contact the carrier.
Once a parcel leaves our hands, we have as much information regarding its whereabouts as you. In the case of a lost, missing, or stolen parcel, you as the receiver have a better chance of locating a lost package by contacting the carrier directly, who may then reach out to the delivery driver on your route.
When your return is approved, we issue a pre-paid shipping label for the item(s) to be returned (for domestic returns). Your shipping label is calculated only for the weight of your item(s) being returned. If you attempt to return additional items from another order using the issued shipping label, there is a high possibility your package will get rejected by USPS and rerouted back to you. In this case you will be unable to request the return again and the sale is then considered final.
Gift cards cannot be cancelled or refunded.
If you are having any issues using our return portal, please contact us at [email protected]
Request A Return
Please be sure you have read our Return Policy as many questions can be answered there.
READY TO RETURN? / Click Here To Access The Return Portal and begin our new automated return process!
How It Works: Once you have filled in all the necessary information on our new automated return portal, please allow up to 3 business days for us to review, approve, and send you the next steps for your return!
Domestic Returns: Upon approval you will be emailed a pre-paid shipping label. Simply attach the label to your return parcel and drop off at your nearest post office. You can track your return so you know when we have received it.
International Returns: Upon approval you will receive further instructions. Please ship the return back to us using any carrier of your choice. Make sure to save the tracking information!
Once we receive your return, please allow 4-6 business days for us to process your return and issue your store credit or refund.
*Please note Our Return Portal is currently still in BETA, if you are having any issues please contact us at [email protected].
About Our Products
mypiggywiggy (AV for short) is an online lifestyle retail shop selling new/modern clothing and accessories for women as well as gifts and goods from apothecary, stationery, cards, and garden wares.
Our products are thoughtfully sourced and curated for romantic women who love the nostalgia of the past. We love the idea of less is more and we strive to offer timeless quality products at attainable and approachable price points.
On occasion we still sell one of a kind vintage clothing and vintage accessories. Our shop name is mypiggywiggy because we started out selling only vintage and antique clothing and wares.
As a retail shop, we source our products from small independent brands from all around the world. Most of the brands we carry are based out of the USA and a few select brands are based out of Montreal, Paris, and Madrid. Most of the clothing we carry in our retail shop that are made outside of the USA are made in China, India, Mexico, Vietnam, and on occasion Italy, Spain, and Portugal. These items will be noted as "Imported" in the product listing. We ask all of our vendors about their manufacturing and production practices and will not work with a brand if we feel that their business ethics do not align with ours.
*Please be mindful and thoughtful about biases you may have based on the country of origin of a garment. As a company whose current employees are primarily people who identify as AAPI, we just ask that your enquiries and comments on garments made in Asia are kind and sensitive.
Shipping & Delivery
We try our very best to ship out your order within 3-4 business days (not including weekends and holidays). Please allow additional time for transit.
Shipping rates are calculated at checkout and are based on weight.
We ship all your orders via USPS. Orders are shipped in the order they are received throughout the work week. If part of your order contains an item that is back-ordered, we may ship items separately. You will be notified via email if we do this to get prior approval.
Delivery times may be affected by weather and other events outside of our control. Once a parcel leaves our office and is scanned by USPS, we no longer have any control of the whereabouts of the package.
You can track your orders via the tracking number provided when your order is fulfilled when you login to your account.
LOST / MISSING / STOLEN PACKAGES
If your package’s tracking number indicates that your order was delivered but you are unable to locate your parcel, please be sure to check around your property/lobby/mailroom and reach out to neighbors in case someone has accepted the package on your behalf or it was misdelivered.
We advise waiting 1-2 business days to see if the package is redelivered by the carrier. If your package has still not been located or redelivered after 2 business days, please notify your local post office directly in order to file a claim. You can file a claim at the post office by providing your tracking information or by submitting a Missing Mail Search Request online.
If you need assistance filing the claim, please email us at [email protected].
We offer Free Shipping on orders $100+ for delivery to addresses in the USA. Free Shipping will only be available if your final cart total at checkout is over $100. If you use store credit or a discount code and your cart total is no longer $100+, you will not qualify for Free Shipping.
All orders shipping outside of the USA are shipped via USPS. Tracking is available though sometimes limited for select forms of shipment. In most cases parcels are tracked once it leaves the US borders and then tracked again when it enters your country for inspections.
IMPORT TAXES & VAT
mypiggywiggy is not responsible for incurred VAT or Import Taxes for overseas and international deliveries that are imposed by recipients' country and border patrol. mypiggywiggy does not charge for VAT or Import Taxes and we have no control over this. If VAT or Import taxes go unpaid and your order is returned to us, we can either ship the parcel back to you (additional shipping fees will apply) or treat the situation as a return.
Returns due to unpaid VAT and Import Taxes are subject to a 20% restock fee. If the parcel has an attempted delivery date of 2+ months from when order was delivered, order is subject to a 50% restock fee. It is buyer's responsibility to pay for any VAT or Import Taxes imposed by buyer's country and border patrol.
Shop In Person
You can shop select clothing, accessories, and wares at our retail location housed inside Urbanite.
The address is 30 Stycznia 16A/2, Poland, (+48)355712125 66-300 Międzyrzecz
Shop hours are 10AM to 5PM daily (closed on Wednesdays)
Please note all sales purchased at Urbanite must abide by Urbanite's shop policies (all sales are final) and cannot be returned or exchanged. If you make a purchase at our retail shop inside Urbanite, we cannot give you store credit, exchange, or a refund since all sales are processed through Urbanite's own POS system and is separate from ours.