Returns & Customer Support
Please visit our ( CUSTOMER SUPPORT PAGE ) as we may already have the answer to your question.
Please use the form or e-mail us at [email protected]. E-mails are answered in the order we receive them and we typically respond within 24-48 hours during business hours.
Do include as much detail as possible so we can better assist you. Please note multiple enquiries using this form will automatically flag your message as spam therefore delaying our response.
SUBTOTAL
"Go confidently in the direction of your dreams. Live the life you have always imagined." - Henry David Thoreau
At mypiggywiggy we curate timeless and feminine vintage inspired clothing from many independent brands and makers therefore sizing can vary from each maker. To help make your shopping experience easier at mypiggywiggy, we provide measurements of every size available.
Common Measurements We Take
How We Measure
Our garments are measured laid flat and relaxed and we may make recommendations for sizing with notes like "best for" or "best up to". We recommend comparing these measurements to a garment you already own. To do this, lay your garment on a flat surface and measure your garment with a clothing tape measure and take the necessary measurements.
On occasion we may recommend to size up or size down on certain garments. Remember, just because you are one size in one store or brand does not mean you will be the same size across the board. Pay close attention to the measurements given.
We offer easy returns for items in new, unworn, unaltered, unwashed condition within 7 calendar days of the delivery date of your order. You will have the following options for your return:
A) Return your product(s) for store credit. Receive the full cost of the product(s) as store credit for future use minus pre-paid return shipping label fee.
B) Return your products(s) for a refund to original payment method minus a 10% processing fee and pre-paid return shipping label fee.
Once you have decided, a prepaid shipping label will be issued (for domestic returns).
PLEASE NOTE: after order delivery, you have 7 calendar days to request a return, once approved you then have another 7 calendar days to ship the return back to us. Returns must be postmarked within 7 days of return request approval, otherwise a late fee may apply.
International returns are processed the same as domestic returns but please note that all return shipping fees are the responsibility of the buyer. We are not able to provide a prepaid return shipping label as our carrier is the USPS and is not available outside of the United States.
Once we receive and process your return (please allow 4-6 business days), we will issue you your store credit / refund.
Store credit never expires and is connected to your mypiggywiggy customer account, however please note that codes are automatically disabled a year after creation. If your code is disabled, please contact [email protected] and we will manually reactivate it.
If you make multiple returns, your store credit will always be applied to your account and act as a "store credit bank." If you have available store credit in your account, it will automatically apply to your shopping cart but you can choose to not use it at checkout if you want to "save up" your store credit.
Unfortunately, you cannot use your store credit code and a promotional discount code at the same time. This is a Shopify platform policy that we do not have a work around for.
Refunds will be issued to the original payment method(s) used at checkout. Please note that if you used a combination of payment methods (e.g. credit card and store credit) the refund will be issued to each method respectively.
Returns that used store credit as payment are subject to a 10% processing fee on the new store credit issued. Refund returns are also subject to this 10% processing fee. This helps our small business recover some of the fees that we incur for the initial return and the second return using the store credit.
Returns postmarked past 7 calendar days after the return request is approved are subject to a 10% late fee.
FEE TRANSPARENCY
When we make a sale, Shopify, Paypal, Amazon, Google Pay, & Shopay charge us fees for the sale (anywhere from 2.6% to 6%) plus an additional flat charge for each sale. We are also charged conversion fees (up to 2%) and a tax processing fee (up to 2%). If you use Paypal/Amazon/Google to checkout, the fees stack as Shopify charges us a fee for using their platform, and whatever payment option you choose also charges us a payment processing fee.
Last year our customers requested we offer refunds instead of just store credit (prior to September 2022, we did not offer refunds). As a small business, we were already eating so much in fees and offering refunds would not be sustainable for us, so we polled our customers on Instagram asking if a 10% processing fee would be fair to help alleviate some of the costs for us and our customers voted that it would be fair.
Products purchased during a storewide sale, noted as final sale in the product description, or purchased in our Sale section or As-Is Charity Sale are all considered Final Sale and are not eligible for a return.
All accessories (bags, belts, jewelry, socks, etc - the exception is shoes), intimates (garments in our "Intimates" department such as bralettes, robes, sleepwear, etc), bodysuits, leotards, apothecary, sundries, and consumable items that expire cannot be returned.
Shoes are returnable for store credit only. Please be mindful of trying on shoes in a carpeted area. Shoes returned showing signs of wear will incur a 50% restock fee.
We carefully inspect each product before we sell it in our shop to ensure quality. In the off chance you receive a damaged/defective item, we ask you provide photos in our return portal.
Normal wear and tear is considered "damage" and not defective, including but not limited to trying on garments that are too small therefore damaging/straining garment seams, stains from makeup, and torn seams/rips from trying on will not be accepted as they cannot be resold. Our garments go through a rigorous inspection when we receive them from our vendors (we check every single piece for flaws!)
Items that are sent back to us in damaged condition or have clearly been worn are subject to a minimum 50% restock fee and will be at our sole discretion.
We do not accept order cancellations so please shop responsibly. In certain special cases (if accidentally purchased the wrong size) we can swap out a size for you or color if you notify us before your order is fulfilled and if we have stock on hand.
LOST SHIPMENT
All of our packages are shipped with tracking. If you suspect your package is lost, missing, or possibly stolen please contact the carrier.
USPS: www.usps.com/help/missing-mail.htm
Once a parcel leaves our hands, we have as much information regarding its whereabouts as you. In the case of a lost, missing, or stolen parcel, you as the receiver have a better chance of locating a lost package by contacting the carrier directly, who may then reach out to the delivery driver on your route.
When your return is approved, we issue a pre-paid shipping label for the item(s) to be returned (for domestic returns). Your shipping label is calculated only for the weight of your item(s) being returned. If you attempt to return additional items from another order using the issued shipping label, there is a high possibility your package will get rejected by USPS and rerouted back to you. In this case you will be unable to request the return again and the sale is then considered final.
If you are having any issues using our return portal, please contact us at [email protected]
