The Times They Are A Changing

Hello dear doves. I haven't written in quite some time, actually since right before we moved out of our old office and now into our new home in Milwaukie, Oregon. How time has flown. In small odd ways I feel like a different person today than I was even just 2 months ago. Not better, not worse, just different, and I think I'm trying to sort that out and how that all plays in woven into the fabric of mypiggywiggy.

The cost of running a business has gone up so much this year and I have pushed it off and pushed it off hoping relief was coming, but I think with the current state of the economy and with inflation, I've had to make a lot of different decisions at mypiggywiggy to cut down on our overhead expenses. Many of these are in house and behind the scenes and have been implemented. But one of the biggest changes that directly affects you doves, is that my small business (literally there are only 5 of us) can no longer afford to cover return shipping fees. 

We already raised the cap of the FREE SHIPPING threshold to $150 and I feel like this decision was made in haste and my plan is to actually revert FREE SHIPPING back to $100 to compromise that we can no longer cover the shipping fees for returns and refunds. We started with covering all the shipping costs and then doing a flat rate, but after some time of looking through our business numbers in the past few weeks, it just doesn't make sense for our small business if we want to be sustainable.

I know this will be upsetting for some. I really truly wish we could have the same kind of return policy as big corporate companies, but at the end of the day, we are a very small business and we just cannot foot the bill for return shipping fees anymore.

To Summarize:

Beginning December 1st, 2022, we will still be providing a pre-paid shipping label for all your returns/refunds. Then that amount will be deducted from store credits issued or any refunds issued. (This was actually our policy earlier this year before we were able to add a program that allowed us to issue pre-paid shipping labels.) We will also be reverting the FREE SHIPPING threshold back to $100 instead of $150.

I hope you all think this compromise is fair and thank you for your patience and understanding! Please note any returns/refunds approved prior to Dec 1st, 2022 will not be affected.